Privacy Policy

Last Updated: June 5, 2026 | Effective Date: June 5, 2026

At Southern Plant Haven, your privacy matters deeply to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit southernplanthaven.com (the “Site”) or make a purchase through our store. By using our Site, you agree to the practices described in this policy.
If you do not agree to these Terms, please discontinue use of the Site immediately.

1. Information We Collect

Information You Provide Directly

  • Name and contact information (email address, phone number, shipping and billing address)
  • Account credentials if you create an account on our Site
  • Messages, inquiries, or feedback you submit via contact forms or email

Information Collected Automatically

When you visit our Site, we and our third-party partners may automatically collect certain technical information, including:

  • IP address and approximate geographic location
  • Browser type and version
  • Device type and operating system
  • Pages visited, time spent on pages, and referring URLs
  • Clickstream data and interaction behavior on the Site
  • Cookie identifiers and similar tracking technologies

2. Cookies & Tracking Technologies

  • Process and fulfill your orders, including shipping and delivery
  • Communicate with you about your order status, shipping updates, and returns
  • Send marketing emails, newsletters, and promotional offers (with your consent)
  • Personalize your shopping experience and product recommendations
  • Improve our Site, products, and customer service
  • Detect and prevent fraud or unauthorized activity
  • Comply with applicable legal obligations

3. Cookies & Tracking Technologies

Our Site uses cookies — small text files stored on your device — to enhance your experience and understand how our Site is used. We use the following types of cookies:

  • Essential Cookies: Required for core Site functionality, including your shopping cart and checkout
  • Analytics Cookies: Help us understand traffic patterns and improve Site performance (e.g., Google Analytics)
  • Analytics Cookies: Help us understand traffic patterns and improve Site performance (e.g., Google Analytics)
  • Preference Cookies: Remember your settings and preferences across visits

Preference Cookies: Remember your settings and preferences across visits

4. How We Share Your Information

Southern Plant Haven does not sell your personal information. We may share your information with trusted third parties only as necessary to operate our business:

  • Payment Processors: To securely process transactions (e.g., Stripe, PayPal)
  • Shipping & Fulfillment Partners: To deliver your orders (e.g., USPS, UPS, FedEx)
  • Email Marketing Providers: To send newsletters and promotions (e.g., Mailchimp, Klaviyo)
  • Analytics Providers: To analyze Site usage and performance (e.g., Google Analytics)
  • Legal Authorities: When required by law, subpoena, or to protect the rights and safety of Southern Plant Haven or others

All third-party service providers are contractually required to use your information only as directed by us and in compliance with applicable privacy laws.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including maintaining your account, complying with legal obligations, resolving disputes, and enforcing our agreements. When your data is no longer needed, we will securely delete or anonymize it.

6. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you
  • The right to correct inaccurate or incomplete information
  • The right to request deletion of your personal information
  • The right to opt out of marketing communications at any time (via the unsubscribe link in any email)
  • The right to data portability, where applicable

To exercise any of these rights, please contact us at hello@southernplanthaven.com. We will respond to your request within 30 days.

7. Children’s Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 13, we will promptly delete it. If you believe we may have information from or about a child, please contact us immediately.

8. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our Site uses SSL encryption for all data transmissions. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any thirdparty websites you visit, as we have no control over their content or data practices.

10. Governing Law

This Privacy Policy is governed by the laws of the State of Georgia, without regard to its conflict of law provisions. Any disputes related to this policy shall be subject to the exclusive jurisdiction of the courts located in Georgia.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised “Last Updated” date. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please reach out to us:
Southern Plant Haven | Email: hello@southernplanthaven.com | Website: southernplanthavenblog.com